Privacy Policy & Cookie Policy
Last updated: 2 May 2025
Eren Web (hereinafter "we", "us" or "Eren Web") respects your privacy and processes your personal data exclusively in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian law.
1. Who are we?
Eren Web is a web design agency based in Hasselt, Belgium. For questions about this policy, you can reach us via the contact form on our website.
2. What data do we collect?
We only collect data that you provide to us yourself: • Contact form: name, email address, company name and your message. • Order/checkout: name, email address and company name (processed via Stripe). We do not collect special categories of personal data.
3. Why do we use your data?
Your data is used exclusively to: • Respond to your contact request. • Process your order and deliver the services. • Comply with legal obligations.
4. Retention period
Contact data is retained for a maximum of 2 years after your last contact. Billing data is retained for 7 years in accordance with Belgian accounting law.
5. Sharing with third parties
We share your data only with processors necessary for our services: • Stripe (payment processing) — US/EU, SCC certification • Resend (transactional email) — EU infrastructure • Plausible Analytics (website statistics) — no cookies, EU servers, no personal data We never sell your data to third parties.
6. Cookies
Our website does not use tracking or advertising cookies. We measure anonymous visitor statistics via Plausible Analytics, a privacy-friendly alternative that places no cookies and processes no personal data.
7. Your rights
Under the GDPR, you have the right of access, rectification, erasure, restriction of processing and data portability. You can exercise these rights by contacting us via the contact form. We respond within 30 days.
8. Complaints
If you believe we are not processing your data correctly, you have the right to lodge a complaint with the Data Protection Authority (GBA): www.gegevensbeschermingsautoriteit.be.
9. Changes
We may update this policy from time to time. The date at the top of this page indicates when the policy was last changed. For significant changes, we will inform you by email.